Our Services
OpenTelemetry consulting services for enterprises — custom pipeline architecture, collector development, 24/7 support, managed observability infrastructure, and team training.
Build a Future-Proof Observability Foundation
Architecture
We design scalable OpenTelemetry pipeline architectures that grow with your business. Our approach ensures your observability infrastructure can handle increasing data volumes while maintaining performance and cost-efficiency.
From initial assessment to implementation planning, we map your current state and design the optimal path forward. We integrate with your existing tools and cloud infrastructure to create a cohesive observability platform.
What You Get
- Current state assessment and gap analysis
- Target architecture design documentation
- Tool integration and migration roadmap
- Cloud architecture planning (AWS, Azure, GCP, OCI)
- Capacity planning and cost modeling
Custom Connectors and Instrumentation
Development
When off-the-shelf solutions don't fit, we build custom. Our development team creates bespoke OpenTelemetry collectors, processors, and exporters tailored to your unique data sources and destinations.
We extend OTEL capabilities with data enrichment pipelines, custom API integrations, and specialized instrumentation for proprietary systems—enabling reliable data flows without extensive internal scripting.
What You Get
- Custom OTEL collector components
- Data enrichment and transformation pipelines
- API integrations and connectors
- Auto-instrumentation for custom frameworks
- Testing and validation suites
SLA-Driven Troubleshooting and Maintenance
Support
Keep your observability pipelines running smoothly with our dedicated support services. We provide rapid response to incidents, proactive monitoring, and regular maintenance to minimize downtime.
Our support tiers scale with your needs—from business hours coverage to 24/7 enterprise support with guaranteed response times.
What You Get
- SLA-backed incident response
- Proactive health checks and monitoring
- Version upgrades and patch management
- Escalation handling and root cause analysis
- Regular performance reviews
Enterprise Platform Connections
Integration & Customization
Connect your observability data to the platforms your teams already use. We integrate OTEL pipelines with ServiceNow, Grafana, Oracle Enterprise Manager, Elastic, Datadog, Dynatrace, Splunk, and more.
Beyond basic connectivity, we build custom dashboards, alerting workflows, and automation that turn raw telemetry into actionable insights for your operations teams.
What You Get
- Platform integrations (ServiceNow, Grafana, etc.)
- Custom dashboard development
- Alerting and notification workflows
- Data routing and fan-out configurations
- Single pane of glass implementations
Observability-as-a-Service
Managed Services
Let us run your observability infrastructure so you can focus on your core business. Our managed services include fully hosted OTEL collectors, automatic scaling, and continuous optimization.
We handle the operational burden—monitoring, tuning, upgrading—while you retain full visibility and control over your telemetry data.
What You Get
- Fully managed OTEL collector infrastructure
- Automatic scaling and load balancing
- Continuous performance tuning
- 24/7 operational monitoring
- Regular reporting and recommendations
Empower Your Team
Training & Enablement
Build internal expertise with our comprehensive training programs. From OTEL fundamentals to advanced pipeline optimization, we equip your team to manage and extend your observability platform independently.
Our enablement approach includes hands-on workshops, custom documentation, and train-the-trainer programs that foster long-term self-sufficiency.
What You Get
- Custom training curriculum development
- Hands-on workshop facilitation
- Documentation and runbook creation
- Train-the-trainer programs
- Office hours and ongoing Q&A support
Seamless Transition to Modern Observability
Migration
Migrate from legacy monitoring tools like Splunk, Datadog, or proprietary agents to OpenTelemetry and modern backends — without losing visibility during the transition. We plan and execute phased migrations that keep your teams informed and your systems observed.
Whether you're consolidating vendors, moving to open standards, or shifting to a new cloud backend like OCI Logging Analytics, we handle the complexity so your operations stay uninterrupted.
What You Get
- Migration assessment and readiness evaluation
- Phased migration plan with rollback strategy
- Data mapping and pipeline reconfiguration
- Parallel-run validation and cutover support
- Post-migration optimization and tuning
Not Sure Where to Start?
Take our free OTEL Maturity Assessment to identify gaps and get a personalized action plan.